Before you start
- You know your normal operating days, hours, and customer arrival-window policy.
What you'll do
You will make the calendar reflect how your business actually works before the office books more jobs.
Set the scheduling rules
- 1
Open Scheduling
Go to Settings, then Scheduling.
- 2
Confirm the business time zone
Use the time zone where the work is performed. A wrong time zone can shift reminders and arrival windows.
- 3
Set working days and hours
Enter the normal days and hours crews can be scheduled.
- 4
Review arrival windows and travel time
Choose customer-facing windows that dispatch can realistically support.
- 5
Save and test
Create a test job and confirm its calendar time, customer message, and crew view all agree.
Change settings carefully during a busy season
Review upcoming recurring work after changing working hours or scheduling rules.
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Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.
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