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Discount code is not working

The code is inactive, misspelled, being applied in the wrong place, or the invoice was already sent. How to check each.

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Owner/AdminTroubleshooting3 minutesUpdated Sep 23, 2026Current instructions
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  1. 1

    Where it is applied

    Saved codes are applied by you in the quote or invoice builder (Billing amount → Add Discount). Customers do not type codes on the pay page.

  2. 2

    Code exists and is active

    Settings → Discounts: the code must exist, be active, and match exactly (no spaces).

  3. 3

    Already sent

    A sent invoice's total is fixed. Add the discount with a credit note (Credit Notes & Refunds) or edit and resend if unpaid.

  4. 4

    Cash discount

    That is the separate Settings → Billing → Offer a cash discount switch; it only applies when you record a full cash or check payment with Apply cash discount ticked.

  5. 5

    Member discount

    Comes from an active service agreement with Member discount set; it applies automatically to that customer's new quotes and invoices, not via a code.

Discount Management

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Settings & Company Setup

Create and manage discounts

Save percentage or fixed-dollar discount codes in Settings → Discounts, apply them from Add Discount on a quote or invoice, and know how they flow to Stripe and QuickBooks.

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Create and send an invoice

Build an invoice from scratch, a completed job, a quote, or a template; set terms, billing structure, delivery, tips, and autopay; pass the readiness checks; send it.

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Record a cash, check, or terminal payment

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Refund, credit, write off, or void an invoice

Four fixes for four problems: refund through Stripe, issue a credit note, write off a balance you will not collect, or void an invoice that should never have gone out.

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