Start here
The crew app only shows jobs assigned to that person’s crew (or to them directly) for the selected day. Nearly every empty screen is one of the six causes below.
Check in this order
- 1
1 · Right account?
The name at the top of Profile should be theirs. Two employees sharing a phone must sign out and in.
- 2
2 · Is the job assigned?
Office: Schedule → Jobs → Needs Crew filter, or the Dispatch Center’s Unassigned column. A job saved as Needs Crew is invisible to every crew. Assign it and the app updates within seconds.
- 3
3 · Right day?
The week strip highlights the selected day. Tap today. All my jobs (top) searches every date.
- 4
4 · Offline snapshot?
An Offline banner means the app is showing an old snapshot. Get signal, pull down to refresh, and wait for the pending badge to clear.
- 5
5 · Is the employee active?
Office: Schedule → Employees. Pending employees never finished their invite (resend it); Deactivated employees cannot sign in.
- 6
6 · Trial expired?
Crews see a trial-expired page at sign-in until the owner picks a plan under Settings → My Subscription.
Was this helpful?
Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.