What are you seeing?
Choose the closest match for a focused next step.
Read all checks in order
Check in this order
- 1
1 · Right account?
The name at the top of Profile should be theirs. Two employees sharing a phone must sign out and in.
- 2
2 · Is the job assigned?
Ask your office to confirm the job is assigned to you or your crew. Office: Schedule → Jobs → Needs Crew filter, or the Dispatch Center’s Unassigned column. A job saved as Needs Crew is invisible to every crew. Assign it and refresh the crew app.
- 3
3 · Right day?
The week strip highlights the selected day. Tap today. All my jobs (top) searches every date.
- 4
4 · Offline snapshot?
An Offline banner means the app is showing an old snapshot. Get signal, pull down to refresh, and wait for the pending badge to clear.
- 5
5 · Is the employee active?
Ask your office to check Schedule → Employees. Pending employees never finished their invite (the office can resend it); Deactivated employees cannot sign in.
- 6
6 · Trial expired?
If you see a trial-expired page, ask the account owner to review Settings → My Subscription and choose a plan. A crew member cannot change the business subscription.
Start here
The crew app only shows jobs assigned to that person’s crew (or to them directly) for the selected day. Nearly every empty screen is one of the six causes below.
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