Before you start
- You know which invoice or payment failed.
What this usually means
The card details are wrong, the card was declined, or the payment setup is incomplete.
Fastest fix first
- 1
Retry with the exact card details
Have the customer check the card number, expiration, and security code.
- 2
Confirm Stripe is connected
Make sure your payment setup is still active in Zentive.
- 3
Capture the exact error
If the payment fails again, save the exact message shown before contacting support.
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Still need help?
Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.
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