Before you start
- Your service provider uses Zentive and has your email or mobile number on file.
What you'll do
You do not need a portal account to pay an invoice or approve a quote from the link you were sent. Sign in when you want everything in one place: past and open invoices, saved cards and autopay, agreements, service history, messages, and new requests.
First time: set up access
- 1
From the invite
Your provider sends a portal invite by email or text. Tap the link, set a password, and you land on your portal home. The invite link expires; ask for a new one if it says expired.
- 2
From the access page
Go to app.zentive.io/customer-portal/access and choose Can't access your account? Enter the email or phone your provider has on file and Zentive emails or texts you a secure sign-in link.
Every time after that
- 1
Open app.zentive.io/customer-portal/sign-in
Choose Login with Email or Login with Phone, enter your password, tick Remember Me on your own device, and press Sign In. Forgot Password? sends a reset link.
- 2
Business user by mistake?
Owners and office staff use the Business Sign In button instead; crews use app.zentive.io/crew/sign-in. Signing in with the wrong type shows a session-conflict page with a link to the right one.
- 3
More than one provider?
If two businesses invited you with the same email, you choose which one to open after signing in.
What you'll see inside
- Home — next visit, balance due, your locations, and quick actions (pay, approve, request).
- Quotes and Invoices — everything sent to you with approve and pay buttons; voided invoices and refunds are shown too.
- Payments — saved cards, billing address, and the autopay switch.
- Agreements, History, Locations — recurring plans to review or sign, past visits with photos and notes, your properties.
- Messages and Notifications — chat with the business, and choose email or text per kind of update.
- The portal shows your provider's name, logo, and colors.
Did this solve your problem?
Contact Zentive support
Tell us what happened and what you have already tried. We will include this article so you do not have to start over.