Before you start
- Your service provider uses Zentive and has your email or mobile number on file.
What you'll do
You do not need a portal account to pay an invoice or approve a quote from the link you were sent. Sign in when you want everything in one place: past and open invoices, saved cards and autopay, agreements, service history, messages, and new requests.
First time: set up access
- 1
From the invite
Your provider sends a portal invite by email or text. Tap the link, set a password, and you land on your portal home. The invite link expires; ask for a new one if it says expired.
- 2
From the access page
Go to app.zentive.io/customer-portal/access and choose Can't access your account? Enter the email or phone your provider has on file and Zentive emails or texts you a secure sign-in link.
Every time after that
- 1
Open app.zentive.io/customer-portal/sign-in
Choose Login with Email or Login with Phone, enter your password, tick Remember Me on your own device, and press Sign In. Forgot Password? sends a reset link.
- 2
Business user by mistake?
Owners and office staff use the Business Sign In button instead; crews use app.zentive.io/crew/sign-in. Signing in with the wrong type shows a session-conflict page with a link to the right one.
- 3
More than one provider?
If two businesses invited you with the same email, you choose which one to open after signing in.
What you'll see inside
- Home — next visit, balance due, your locations, and quick actions (pay, approve, request).
- Quotes and Invoices — everything sent to you with approve and pay buttons; voided invoices and refunds are shown too.
- Payments — saved cards, billing address, and the autopay switch.
- Agreements, History, Locations — recurring plans to review or sign, past visits with photos and notes, your properties.
- Messages and Notifications — chat with the business, and choose email or text per kind of update.
- The portal shows your provider's name, logo, and colors.
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.