Before you start
- The customer has an account invite or reset link.
What you'll do
The customer will access the portal and know what to do if sign-in fails.
Do this
- 1
Open the portal sign-in page
Use the customer sign-in link provided by Zentive or the business.
- 2
Enter the account details
Use the email and password tied to the portal account.
- 3
Reset if needed
If the password does not work, request a reset instead of guessing repeatedly.
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Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.
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