Before you start
- The customer can sign in to the portal.
What you'll do
The customer will update their saved payment details so future charges or invoices can process cleanly.
Do this
- 1
Sign in to the portal
Open the customer portal and sign in first.
- 2
Open payment settings
Go to the payment or billing info area.
- 3
Add the new card
Enter the replacement card details and save them.
- 4
Confirm the update
Make sure the new payment method appears as expected.
Was this helpful?
Still need help?
Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.
Replies by emailLogin, billing, sync, and setup help
Email support