Before you start
- You received an invoice email or text from your service provider.
What you'll do
Pay from the secure link in about a minute. Payments are processed by Stripe; your provider never sees your card number.
Do this
- 1
Open the invoice
Tap the link in the email or text (it starts with app.zentive.io/portal/invoice). You see the amount due, the due date and terms, what's included, payment instructions, and a Download PDF button.
- 2
Choose how much
Pay remaining balance is selected. Pay custom amount lets you pay part now if your provider allows partial payments.
- 3
Cash discount (if offered)
A green box may say Save $X, pay $Y instead of $Z. That discount applies only if you pay in person by cash or check; paying online charges the full amount.
- 4
Add a tip for the crew (optional)
No tip, 10%, 15%, 20%, or Custom. Tips go to the business, which passes them to the crew.
- 5
Save this card & pay future invoices automatically (optional)
Tick to store the card securely with Stripe and turn on autopay: future invoices are charged on their due date and you get a confirmation email each time. Turn it off any time from the portal's Payments page.
- 6
Pay
Press Pay $amount and choose card, Apple Pay, Google Pay, or bank account (ACH). A receipt is emailed to you and the invoice shows Paid.
If something goes wrong
- 1
Card declined
Check the number, expiry, and ZIP, or try another card or bank account. Your bank may text you to approve the charge.
- 2
Paid but the invoice still shows a balance
Refresh once. Bank (ACH) payments show as processing for a few business days before they clear.
- 3
The link says expired or not found
Ask your provider to resend the invoice; they can generate a fresh link.
- 4
Want to see all your invoices?
Sign in to the customer portal (Log in to the customer portal article) for history, saved cards, autopay, and quotes.
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.