Before you start
- The original payment has already been recorded or processed.
What you'll do
Refund the right payment and make sure the customer record still makes sense afterward.
Do this
- 1
Open the original payment
Find the invoice or payment record that needs to be refunded.
- 2
Enter the refund correctly
Use the refund action and double-check the amount before confirming.
- 3
Review the updated balance
Make sure the customer balance or invoice status reflects the refund the way you expect.
After the refund
Tell the customer what was refunded and when they should expect it to settle so they are not left guessing.
Was this helpful?
Still need help?
Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.
Replies by emailLogin, billing, sync, and setup help
Email support