Before you start
- The crew member can sign in and open today's jobs.
What this usually means
The route usually fails because there are no assigned jobs for that day, the phone has weak service, or the app does not have the data it needs to build the stop list.
Fastest fix first
- 1
Refresh the route while the phone still has signal
Close and reopen the route screen or pull it down to refresh before assuming the whole route is broken.
- 2
Confirm the crew actually has jobs assigned for that date
If there are no assigned jobs, or the jobs are scheduled for the wrong day, the route screen may have nothing to build from.
- 3
Check service, location access, and app permissions
Weak service, blocked location access, or app permission issues can all keep the map from loading correctly on a phone.
What to confirm with the office
Have the office confirm the crew assignment, job date, and address quality. A route with bad source data often looks like a map problem.
What support needs
Send the crew name, the date, and whether the issue is the whole map, the stop order, or both. A screenshot of the route screen helps a lot too.
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.