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Routes exist only after the office builds and sends them; a crew with jobs but no route still sees the jobs on Today.
Check in this order
- 1
Was the route sent?
Office: Schedule → Routing → pick the day. A route card must exist and be sent with Send to Crew or Send Day Plan. Saved-but-unsent routes do not appear in the app.
- 2
Right group?
The Route tab groups All, Today, Tomorrow, Upcoming. A route for tomorrow is under Tomorrow.
- 3
Refresh on signal
Pull down on the route list with signal; offline the app shows the last snapshot.
- 4
Map blank?
Tap Allow on the location prompt, and check the phone’s location permission for the browser or installed app. The stop list and Navigate work even when the map tiles do not.
- 5
Route changed mid-day?
Reassigned, rescheduled, or canceled jobs are removed from the route automatically; a rebuilt route replaces the old one after refresh.
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