Before you start
- You already attempted the import and still have the CSV file.
What this usually means
Most failed imports come from messy headers, duplicate rows, blank required fields, or formatting the importer does not expect.
Fastest fix first
- 1
Check the header row and required columns first
Make sure the file uses clear column names and includes the fields Zentive expects. Imports often fail before row data even matters.
- 2
Remove blank rows, duplicate customers, and partial records
A quick cleanup in the CSV usually solves most import failures, especially when old exports have extra blank lines or duplicate contacts.
- 3
Retry the import and check a few records right away
After the cleaned file uploads, open a few imported customers to make sure names, addresses, phone numbers, and notes landed where you expected.
Common trouble spots
Special characters, merged cells, exported spreadsheet formulas, and phone or ZIP formats from another system can all trip up an import.
If it still fails
Send support the CSV file and the exact import error. That gives them a much better shot at finding the broken row or column fast.
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.