Messaging & Automations
Automated texts and emails, the customer inbox, broadcasts, and the notifications Zentive sends you.
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Choose what Zentive notifies you about
Settings → Notifications controls the push and email alerts you receive: payments, quotes, leads, schedule changes, crew activity, and messages.
Automated messages: what Zentive sends your customers
The 14 automated channels (booking, reminders, on-the-way, completed, review, quote, invoice, win-back, plus two to you), what triggers each, and how to edit or switch them off.
Use the Message Center inbox and settings
Chat with customers who use the portal from Inbox, and set texting hours, the SMS master switch, the review link, and opt-outs from Settings.
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Messaging
3 articlesNotifications
1 articleBest place to start
Choose what Zentive notifies you about
Settings → Notifications controls the push and email alerts you receive: payments, quotes, leads, schedule changes, crew activity, and messages.
Automated messages: what Zentive sends your customers
The 14 automated channels (booking, reminders, on-the-way, completed, review, quote, invoice, win-back, plus two to you), what triggers each, and how to edit or switch them off.
How to use this section well
Every automated message can be switched off or edited from Message Center → Automated Messages.
- Use task-based articles first, then reference articles after the workflow is moving.
- Share specific article links with crews or customers instead of sending them to the homepage.
- Contact support if the live UI does not match the documented path.
Contact Zentive support
Tell us what happened and what you have already tried. We will include this article so you do not have to start over.