What you’ll do
Message Center has Inbox, Calls, Broadcasts, Automated Messages, and Settings. Inbox is two-way portal chat. Calls brings Quo callers needing follow-up into a separate working list.
Quo phone calls
- Connect Quo and manage calls
Set up Quo, return missed calls, choose alerts, and solve common problems.
Inbox
- 1
Pick a customer
The left column lists customers; search by name. Unread threads are highlighted.
- 2
Reply
Type and send. The customer sees it in their portal and gets a New message notification by email or text if they opted in. You get a New message alert (Settings → Notifications) when they reply.
- 3
Keep context
Open the customer’s quotes, invoices, or agreement in another tab before answering money questions; the thread stays on the customer record.
Settings
- 1
Text messages (SMS)
The master switch for every text. Texting window (from, until, time zone) holds automated texts outside those hours. Opt-out footer adds Reply STOP to every text. Customer broadcasts allows bulk texts from the Broadcasts tab.
- 2
Google review link
Paste your g.page review link; the Review request channel uses it.
- 3
Email sender (read-only)
Emails send as your business name via Zentive; replies go to the owner email. Change the business name under Settings → Company Profile.
- 4
Opt-outs
Contacts who replied STOP or unsubscribed are listed and skipped automatically. Bounced or complained addresses are blocked platform-wide.
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