What you’ll do
Broadcasts are one-time messages you write: a rain-day notice, a seasonal offer, a price change. They are separate from automated messages and from Mailchimp campaigns.
Do this
- 1
Message Center → Broadcasts → + New broadcast
The counter shows sends left today (100 per day).
- 2
Choose channel and recipients
Email or text (texts require Customer broadcasts to be on in Settings). Pick all active customers or filter by group; opted-out contacts are skipped automatically.
- 3
Write it
Subject and body for email, or a short text. Use placeholders for the customer’s name.
- 4
Send now or schedule
Scheduled broadcasts wait under Scheduled; unfinished ones under Drafts. Sent shows every broadcast with recipient count and date, including the automated sends Zentive made for you.
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Tell us what happened and what you have already tried. We will include this article so you do not have to start over.