Quoting

Change orders: add or change work after approval

Use Change scope on a job to add work, change a price, or update instructions after approval; the customer approves it and it flows into the invoice, across a series if you choose.

Article details and last review
Owner/AdminQuotes3 minutesUpdated Sep 23, 2026Current instructions
Still need help?

What you'll do

An accepted quote is locked, so extras go through a change order on the job. The customer approves it from a link (like a quote), and the approved amount appears on the next invoice as an approved scope change.

Do this

  1. 1

    Open the job → Change Orders → Change scope

    Describe what is added, removed, or repriced; add lines and quantities. Crew instructions can change here too.

  2. 2

    One visit or the series

    For recurring work choose this visit only or all future visits; the series billing summary updates accordingly.

  3. 3

    Send for approval

    The customer gets an email with an approve link; the job shows the change as pending until they approve. Approved changes add to the contract total and the job's billing summary.

  4. 4

    Bill it

    The next invoice from the job or quote includes the approved change as its own line (Approved scope change); the draft says so in its banner so you can review before sending.

Approved scope change on an invoice

Did this solve your problem?

Still need help?

Contact Zentive support

Tell us what happened and what you have already tried. We will include this article so you do not have to start over.

Replies by emailLogin, billing, sync, and setup help
Get help with this

Keep going