Invoice still looks unpaid after the customer paid

Check in this order

1. 1

   Paid in cash or by check?

   In-person money is never automatic. Open the invoice → Collect Payment → Cash or Check → Record In-Person Payment.

2. 2

   Paid by bank (ACH)?

   ACH shows as processing for several business days; the invoice closes when Stripe confirms. Nothing to do.

3. 3

   Paid part of it?

   Status Partially paid with the remaining balance is correct; reminders continue for the balance.

4. 4

   Autopay?

   A failed autopay shows retry timing on the invoice with Retry now and Stop retries; the customer's card may need updating in their portal.

5. 5

   Card paid, still open

   Refresh once. Check Payment History on the invoice; if Stripe shows the charge but Zentive does not within a few minutes, contact support with the invoice number and Stripe payment ID.

6. 6

   Customer had a credit

   Credits reduce the balance when the invoice is sent; if the credit was added after sending, apply it from Credit Notes & Refunds.