Search

Search Zentive help

TroubleshootingOwner or office staff

Quote did not send

Check the readiness panel, the delivery channels chosen, the customer's email and phone, SMS settings and texting window, and the delivery status on the quote.

QuotesOwner or office staff

Create and send a quote

Build a quote in the seven-section builder, pass the readiness checks, and send it by email, text, or print so the customer can approve and sign online.

ReportsOwner or office staff

Quote Conversion report

Win rate, average deal size, and time to close for quotes sent in a period.

Customer PortalService customer

Approve a quote

Open the quote from the email or text, pick an option if there are several, sign by typing or drawing, and press Approve quote. Or decline, or ask for changes.

QuotesOwner or office staff

Invoice an approved quote

Create an invoice straight from an approved quote with Create Invoice, resume a draft, or bill it in stages against the quote's payment schedule.

QuotesOwner or office staff

Follow up, resend, revise, or expire a quote

What Zentive does automatically after a quote goes out, how to resend by email or text, handle a decline or change request, revise an accepted quote, and reset the share link.

Getting StartedOwner or office staff

Set up Zentive and save your first quote

For new trial and paid accounts: save your business details, services, one customer, and a draft quote. Already signed up? Start with the four essentials.

QuotesOwner or office staff

Offer Good / Better / Best options on a quote

Turn a quote into up to three packages the customer chooses between when they approve, each with its own services, price, and deposit.

Need a different way to search?

  • Try plain language instead of product terms.
  • Search by the problem, not just the feature name.
  • Use short phrases like "invoice unpaid" or "crew route missing".

Popular topic areas

Still need help?

Contact Zentive support

Tell us what happened and what you have already tried. We will include this article so you do not have to start over.

Replies by emailLogin, billing, sync, and setup help
Get help with this
Zentive Help Center