Before you start
- You have access to the QuickBooks integration settings.
- You know which records failed to sync.
What this usually means
The QuickBooks connection expired, required data is missing, or a record changed in a way QuickBooks will not accept.
Fastest fix first
- 1
Reconnect QuickBooks
Open the integration settings and reconnect the QuickBooks account first.
- 2
Retry the failed sync
After reconnecting, retry the sync on the record that failed.
- 3
Check for missing required data
Review the customer, invoice, or payment for any missing fields before retrying again.
- 4
Check for duplicates or wrong mappings
If QuickBooks already has a similar customer, service item, or time record, fix the match before retrying the sync.
- 5
Review the activity log
Use the QuickBooks sync controls and activity log to see the exact record, status, and error message instead of guessing from the invoice page alone.
What to send support if it still fails
Send the record type, record number, exact error message, and whether reconnecting QuickBooks changed anything.
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.