Before you start
- You can access the email inbox tied to the account.
What this usually means
The password is wrong, the reset link expired, or the wrong sign-in path is being used.
Fastest fix first
- 1
Use the correct sign-in flow
Make sure you are using the owner, crew, or customer sign-in flow that matches the account.
- 2
Request a fresh reset email
If the link is old, request a new one and open the newest email only.
- 3
Finish the reset right away
Open the link and complete the reset before switching apps or tabs.
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Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.
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