Use the right page
- Owners and office: app.zentive.io/sign-in
- Crew: app.zentive.io/crew/sign-in
- Customers: app.zentive.io/customer-portal/sign-in
- Each page rejects the other roles and shows a session-conflict notice with the right link.
Reset
- 1
Forgot Password? on the page you use
Enter the email on the account. The Check your email page confirms it was sent.
- 2
Open the newest email only
Reset links expire and only the latest one works. Check spam and the exact address on the account.
- 3
Set the new password and sign in
Finish in one go; switching apps mid-way can expire the link. Tick Remember Me on your own device.
Still stuck
- 1
No email arrives
The address may differ from the one on the account (owner: Settings → Profile; crew: the employee record; customer: the customer record). The office can check and resend invites.
- 2
Trial expired
Crews and customers see a notice until the owner picks a plan.
- 3
Deactivated
Deactivated employees and inactive customers cannot sign in until reactivated.
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