Before you start
- You uploaded a customer import file and saw validation errors.
What you'll fix
You will correct failed rows without re-importing customers that already succeeded.
Do this
- 1
Download the error file
Use the failed-row download from the import preview or result screen.
- 2
Read the reason column
Common reasons include missing customer name, invalid email, invalid phone, duplicate rows, or address fields in the wrong columns.
- 3
Fix only failed rows
Keep the corrected failed rows in a new file so successful customers are not duplicated.
- 4
Upload the corrected file
Run the import again. The onboarding milestone is satisfied when at least one real customer imports and the import meets the success threshold.
Partial success is okay
If most rows imported successfully, continue setup and come back to the failed rows after your first quote or invoice.
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Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.