Zentive HelpField-service support
Main siteContact support
Mailchimp

Mailchimp audience isn't syncing

Check the connection status, the selected audience, that customers are Active with an email, and Mailchimp's own compliance holds.

Owner/AdminIntegrations3 minutesUpdated Sep 23, 2026Current instructions
Still need help?

Check in this order

  1. 1

    Connection

    Settings → MailChimp shows Connected and the audience name. Reconnect if it shows expired.

  2. 2

    Audience

    You may have picked a different audience than the one you are looking at in Mailchimp.

  3. 3

    Customer status

    Only Active customers with an email sync. Pending, Inactive, and customers without email are skipped.

  4. 4

    Opt-outs and bounces

    Contacts on Message Center → Settings → Opt-outs, and addresses Mailchimp itself has unsubscribed or bounced, are not re-added.

  5. 5

    Mailchimp-side holds

    An audience under Mailchimp compliance review rejects new contacts; resolve it in Mailchimp.

Was this helpful?

Still need help?

Contact Zentive support

Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.

Replies by emailLogin, billing, sync, and setup help
Email support

Keep going

Integrations

Connect Mailchimp

Settings → MailChimp links an audience so active customers flow into Mailchimp for newsletters and campaigns. Zentive's own broadcasts and automated messages work without it.

Open articleMessaging & Automations

Send a broadcast to many customers

Message Center → Broadcasts sends one announcement by email or text to a group of customers, with a daily send limit, scheduling, and drafts.

Open articleCustomers & Leads

Edit customer details

Change a customer’s contact details, address, status, and notes from Edit customer on the customer card, and understand what updates flow to invoices, QuickBooks, and the portal.

Open articleIntegrations

Connect Stripe to accept online payments

Settings → Stripe Account → Set Up Stripe Account lets customers pay invoices by card, ACH, Apple Pay, and Google Pay. Fees, verification, and payouts explained.

Open articleIntegrations

Reconnect or change your Stripe account

When Stripe shows Disconnected or you need payouts to go to a different account, reconnect from Settings → Stripe Account. Existing invoices keep working.

Open articleIntegrations

Connect QuickBooks Online

Settings → QuickBooks → Connect QuickBooks links your company file, pulls customers, items, accounts, and workers for mapping, and syncs invoices, payments, and approved time.

Open article