Before you start
- Mailchimp is already connected in Zentive.
What you'll do
Check the most common sync blockers so your customer audience updates the way you expect.
Do this
- 1
Confirm Mailchimp still shows as connected
Open integrations and make sure the connection did not expire or disconnect.
- 2
Check which audience is selected
Make sure Zentive is pointing at the right Mailchimp audience or list before syncing.
- 3
Run the sync again after cleaning up mismatches
Fix duplicate contacts or bad mapping issues first, then retry the sync.
What support needs
If the sync still fails, send the audience name and the exact error you see instead of just saying Mailchimp is broken.
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.
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