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Stripe

Reconnect or change your Stripe account

When Stripe shows Disconnected or you need payouts to go to a different account, reconnect from Settings → Stripe Account. Existing invoices keep working.

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Owner/AdminIntegrations3 minutesUpdated Sep 23, 2026Current instructions
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What you'll do

Re-authorize the same Stripe account, or connect a different one. Payments already collected stay with the account that collected them.

Do this

  1. 1

    Settings → Stripe Account

    If the status is Disconnected or Action required, press the reconnect button and sign in to Stripe.

  2. 2

    Change the bank, not the account

    To send payouts elsewhere, open Stripe Dashboard → Settings → Bank accounts. No Zentive change is needed.

  3. 3

    Connect a different Stripe account

    Disconnect on this page, then Set Up Stripe Account and sign in to the other account. Autopay customers must save their card again because saved cards live with the old account.

Stripe Account page

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