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Webhook deliveries are failing

Read the delivery log's status code and response, fix the endpoint (must be public HTTPS returning 2xx quickly), verify the signature, and re-trigger.

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Owner/AdminIntegrations3 minutesUpdated Sep 23, 2026Current instructions
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  1. 1

    Recent Webhook Delivery Logs

    Settings → Public Integrations → pick the subscription. Each attempt shows the event, status code, and response body.

  2. 2

    4xx or 5xx from your endpoint

    Your server rejected it. It must accept POST over public HTTPS and return 2xx within a few seconds; do the real work after responding.

  3. 3

    Timeout

    Slow endpoints are recorded as failures. Respond first, process later.

  4. 4

    Signature mismatch

    Compute HMAC SHA-256 of the raw request body with the signing secret shown when the subscription was created and compare to X-Zentive-Signature-256; do not re-serialize the JSON before hashing.

  5. 5

    No deliveries at all

    The event type may not be ticked (Lead Created, Quote Created, Quote Status Changed), or the subscription is disabled. Create a test lead through your form to trigger one.

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