QuickBooks

Read the QuickBooks sync activity log

Every sync attempt is logged with the record, direction, result, and a plain-language reason for failures, with a Retry button.

Article details and last review
Owner/AdminIntegrations3 minutesUpdated Sep 23, 2026Current instructions
Still need help?

Do this

  1. 1

    Settings → QuickBooks → Sync activity

    Filter by record type and status (synced, failed, pending).

  2. 2

    Read the reason

    Failures say what to fix: an unmapped tax rate, a missing item mapping, a customer that no longer exists in QuickBooks, an expired connection.

  3. 3

    Fix and Retry

    Correct the mapping or record, then Retry the row. Settle all retries every failed row after a broad fix and has a realistic timeout for large batches.

Did this solve your problem?

Still need help?

Contact Zentive support

Tell us what happened and what you have already tried. We will include this article so you do not have to start over.

Replies by emailLogin, billing, sync, and setup help
Get help with this

Keep going