Before you start
- Crew time entries are complete.
- QuickBooks is connected.
- Employee names match the payroll records your office expects.
What you'll do
You will review approved crew time, fix missing entries, then sync or reconcile time activity data with QuickBooks after the pay period looks complete.
Do this
- 1
Open payroll prep
Go to Reports, then open Payroll Prep or the QuickBooks payroll sync report.
- 2
Choose the pay period
Select the same date range your office uses for payroll.
- 3
Review missing time
Look for crew members with no start, finish, or break information before syncing.
- 4
Fix exceptions
Correct time entries or job assignments while the crew can still confirm what happened.
- 5
Run the sync
Send reviewed approved time to QuickBooks and check the activity log for failures or reconciliation warnings.
What Zentive does not do
Zentive does not run payroll or create paychecks. It prepares, syncs, and reconciles approved time data for the QuickBooks Online time activity workflow your office uses before payroll.
Avoid duplicate cleanup
Do not sync the same pay period repeatedly unless you are specifically retrying failed records. Check the activity log before running another export.
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Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.