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Stripe connection failed or shows Not connected

Stripe sent you back without connecting, or the page still says Not connected after you finished. Refresh, check the Stripe account, and reconnect.

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Owner/AdminTroubleshooting3 minutesUpdated Sep 23, 2026Current instructions
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Check in this order

  1. 1

    Refresh once

    After returning from Stripe, reload Settings → Stripe Account. If it still says Not connected, sign out and in.

  2. 2

    Did you finish Stripe's form?

    Leaving Stripe's onboarding early returns without a connection. Press Set Up Stripe Account again; Stripe resumes where you stopped.

  3. 3

    Signed into the wrong Stripe account?

    Stripe connects whichever account is signed in. Log out of Stripe in the browser and retry with the right one.

  4. 4

    Pending verification

    Connected but with Action required: Stripe needs identity or bank details. Use the link on the page; charges may be paused until it is done.

  5. 5

    Still failing

    Copy the exact message on the page and contact support (or Stripe support for account-level restrictions).

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