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Stripe connection failed or shows Not connected

Stripe sent you back without connecting, or the page still says Not connected after you finished. Refresh, check the Stripe account, and reconnect.

Owner/AdminTroubleshooting3 minutesUpdated Sep 23, 2026Current instructions
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Check in this order

  1. 1

    Refresh once

    After returning from Stripe, reload Settings → Stripe Account. If it still says Not connected, sign out and in.

  2. 2

    Did you finish Stripe's form?

    Leaving Stripe's onboarding early returns without a connection. Press Set Up Stripe Account again; Stripe resumes where you stopped.

  3. 3

    Signed into the wrong Stripe account?

    Stripe connects whichever account is signed in. Log out of Stripe in the browser and retry with the right one.

  4. 4

    Pending verification

    Connected but with Action required: Stripe needs identity or bank details. Use the link on the page; charges may be paused until it is done.

  5. 5

    Still failing

    Copy the exact message on the page and contact support (or Stripe support for account-level restrictions).

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