Before you start
- You started Stripe setup from Zentive.
What you'll fix
You will identify the Stripe state and take the next best action without blocking your first invoice.
What each state means
- 1
Pending verification
Stripe is reviewing details. You can keep setting up Zentive and record manual payment while waiting.
- 2
Connection failed
Stripe did not finish connecting. Retry the connection from Payments Setup.
- 3
Verification rejected
Stripe needs updated business details. Open Stripe requirements and complete the requested corrections.
- 4
Bank invalid
Your payout bank needs attention. Update the bank account in Stripe before expecting payouts.
You can still move forward
Stripe pending verification does not block onboarding. Send the invoice and record manual payment if needed.
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Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.