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Change your plan or billing cycle

Settings → My Subscription → Change plan moves between Starter, Standard, and Growth Pro, switches monthly and annual billing, or cancels a scheduled downgrade.

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Owner/AdminYour Zentive Subscription3 minutesUpdated Sep 23, 2026Current instructions
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Do this

  1. 1

    Settings → My Subscription → Change plan

    Or Upgrade in the trial bar. The plan gallery shows Starter, Standard, and Growth Pro with Monthly / Annually and Compare all features.

  2. 2

    Upgrade

    Takes effect immediately; you are charged the prorated difference and the new user limit applies at once.

  3. 3

    Downgrade

    Zentive checks the plan fits (for example user seats in use) and schedules the change for the next renewal. Cancel a scheduled downgrade from the same page.

  4. 4

    Billing cycle

    Change billing cycle switches monthly to annual (about 20% less) at the next renewal.

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Your Zentive Subscription

Your free trial, plans, and billing

How the 14-day trial works, what the Starter, Standard, and Growth Pro plans include, how to pick or change a plan, and where your Zentive bill and card live.

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Update the card Zentive bills

Settings → My Subscription → Payment method → Manage in Stripe opens Stripe's billing portal to add or replace the card for your Zentive subscription.

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View Zentive invoices and receipts

Settings → Payment History lists every Zentive subscription charge with date, amount, status, and a downloadable receipt.

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Cancel your subscription or close your account

Downgrade or cancel from Settings → My Subscription; access continues to the end of the paid period. Account closure and data export are handled by support.

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