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Cancel your subscription or close your account

Downgrade or cancel from Settings → My Subscription; access continues to the end of the paid period. Account closure and data export are handled by support.

Owner/AdminYour Zentive Subscription3 minutesUpdated Sep 25, 2026Current instructions
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Do this

  1. 1

    Settings → My Subscription → Change plan → Cancel

    Choose the reason. Your plan stays active until the end of the period you already paid for; nothing further is charged.

  2. 2

    Seasonal businesses

    Downgrading to Starter for the off-season keeps your data and customer portal live at the lowest price; upgrade again in spring.

  3. 3

    After cancellation

    Sign-in shows a reactivation page; choose a plan to pick up where you left off. Crews and customers lose access until then.

  4. 4

    Request an export or close the account

    Email support with the business name and owner login email. Support verifies the owner and confirms the export scope. An export request does not close the account. Request closure separately, after you have checked and saved the files you need.

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Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.

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