Before you start
- You can open the billing section for the account.
What you'll do
Review recent account charges so you can answer billing questions quickly and accurately.
Do this
- 1
Open billing history
Go to the billing area and open the account history or past charges section.
- 2
Review the timeline
Look at charge dates, plan names, failed payments, and any recent billing changes.
- 3
Use the details before contacting support
Write down the amount, date, and what looks wrong so the issue is easier to resolve.
Most useful detail to save
If you need help, the exact charge amount and date are usually the fastest way to identify the billing event.
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.
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