Before you start
- Jobs are scheduled or ready to schedule.
- Crew records are active.
What you'll do
You will use dispatch to spot gaps, assign work, and keep crews from starting the day with missing job details.
Do this
- 1
Open Dispatch Center
Go to Schedule, then Dispatch Center.
- 2
Start with unassigned work
Find jobs with no crew or missing time before reviewing jobs that are already ready.
- 3
Check crew load
Compare each crew's route and job count so one team is not overloaded while another has gaps.
- 4
Open problem jobs
Use the job detail view to add missing notes, materials, customer access details, or crew assignments.
- 5
Confirm field visibility
After changes, verify the crew can see the right jobs from the crew app.
How to use readiness counts
- Use the readiness counts for crew, address, equipment, customer contact, route, and arrival-window gaps.
- Open problem jobs before crews leave the yard.
- Refresh the board after assignments so the crew app and calendar are checking the same day.
Morning dispatch checklist
- Every job has a crew.
- Every crew has a sensible route.
- Customer notes and gate/access details are present.
- Weather or cancellation changes are rescheduled before crews leave.
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