Before you start
- You can sign in to Zentive in the phone's or computer's browser.
What you'll do
Zentive is a web app that installs from the browser; there is nothing to download from an app store. Installing gives you an icon, a full-screen window, faster opening, and push notifications. Everything still works in a normal browser tab if you prefer.
Do this
- 1
Open Settings → Install App
Owners and office users: click your name → Settings → Install App. Crew members: More → Settings → Install. Pick your device from Show instructions for: Chrome on a computer, Edge on a computer, Safari on a Mac, Android phone or tablet, iPhone or iPad.
- 2
iPhone or iPad (Safari)
Open app.zentive.io in Safari, tap the Share button (square with an arrow), scroll and tap Add to Home Screen, keep the name Zentive, tap Add.
- 3
Android (Chrome)
Open app.zentive.io in Chrome, tap the three dots menu, tap Add to Home screen (or Install app), confirm.
- 4
Chrome or Edge on a computer
Click the three dots at the top right, choose Cast, save, and share → Install page as app…, keep the name Zentive, confirm Install. It opens in its own window.
- 5
Open the new icon and sign in
Sign in once; the app remembers you. Crew members should open it while still on good signal so today's jobs are cached before leaving the yard.
Turn on notifications
- 1
Owners and office users
Settings → Notifications → Enable push, then allow the browser prompt. If the status says Blocked in browser, click the lock icon in the address bar → Notifications → Allow, then reload.
- 2
Crew members
More → Settings → Push notifications → Enable, then Send test notification to confirm it arrives. On iPhone, notifications only work after the app is added to the home screen.
- 3
Choose what pings you
Owners pick per event (invoice paid, new lead, quote approved, job rescheduled, crew clocked in, new message, and more) with separate Push and Email switches.
If the install option is missing
- 1
Wrong browser
On iPhone only Safari can add web apps to the home screen. On Android use Chrome.
- 2
Private or incognito window
Open a normal window and sign in again.
- 3
Already installed
Chrome shows Open in app instead of Install. Look for the Zentive icon on your desktop or home screen.
Did this solve your problem?
Contact Zentive support
Tell us what happened and what you have already tried. We will include this article so you do not have to start over.