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Discount code is not working
Fix discount problems when a code will not apply, the amount looks wrong, or the customer cannot redeem it.
Add and manage customer locations
Keep each property under the correct customer so crews arrive at the right address with the right instructions.
Create and manage discounts
Set up discount codes your team can apply to quotes and invoices without changing the original service price.
Edit customer details
Clean up contact info, property details, and notes before the wrong person gets the next quote, job, or invoice.
Fix payment failed
Handle failed payments quickly so billing issues do not turn into extra calls, confusion, or unpaid work.
Fix public integration or webhook delivery
Troubleshoot API keys, webhook delivery, and missing records from outside systems connected to Zentive.
Import customers failed
Clean up the file issues that usually break a customer import so you can get the list in without reworking it three more times.
Work offline in the field
Understand what crews can do when service is weak and how to sync field updates once the phone is back online.
Need a different way to search?
- Try plain language instead of product terms.
- Search by the problem, not just the feature name.
- Use short phrases like "invoice unpaid" or "crew route missing".
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Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.