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Report a problem from the job

Use Report an issue on the job to tell the office about a customer not home, an unsafe condition, a locked gate, or anything else, with an urgency and an optional voice note.

CrewCrew App2 minutesUpdated Sep 23, 2026Current instructions
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What you’ll do

Issues go straight to Schedule → Field Issues on the office side with a red banner on the owner’s dashboard, so you do not need to call.

Do this

  1. 1

    Open the job → Report an issue

    Pick the type (Customer not home, Unsafe condition, Gate locked, Skip, Other) and the urgency (Urgent, Normal, Low).

  2. 2

    Describe it

    Type a short note, or tap Record voice note and talk; both are attached to the job.

  3. 3

    Send

    The issue appears under Field issues on the job with its status. The office resolves it and may reschedule or message the customer.

Report an issue panel on a job with issue type and urgency dropdowns, a short note field, and Record voice note.
Report an issue

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Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.

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