Report a problem from the job

Issues go straight to Schedule → Field Issues on the office side with a red banner on the owner’s dashboard, so you do not need to call.

Do this

1
Open the job → Report an issue
Pick the type (Customer not home, Unsafe condition, Gate locked, Skip, Other) and the urgency (Urgent, Normal, Low).
2
Describe it
Type a short note, or tap Record voice note and talk; both are attached to the job.
3
Send
The issue appears under Field issues on the job with its status. The office resolves it and may reschedule or message the customer.

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Replies by emailLogin, billing, sync, and setup help

Open the job, tap On My Way and I’ve Arrived, Start, Pause if needed, use the foreman tools, clear closeout, then Complete Job.

Where crew-reported problems and unfinished closeouts land (Field Issues and Crew Review) and what to do with each item.

Open Route for the day’s stops in order with drive times, ETA chips, weather, Navigate to open maps, Details per stop, and Skip stop with a reason.

Add Zentive to your home screen or desktop from Settings → Install App, and turn on notifications so job changes and messages reach you.

Accept your invite, set a password, and sign in at app.zentive.io/crew/sign-in. Then install the app and turn on notifications.

What the Today screen shows: the next-job card, the week strip, completed-jobs and hours counters, status filters, and All my jobs search.