Crew App

Fast answers for crew members: today's jobs, the route, photos, notes, time, and working offline.

12 articles2 topicsAll users, Crew

Common tasks in this section

Sign in Install the app Your day Follow your route Work a job start to finish Photos Notes Expenses and materials Report a problem Clock in and submit time Work without signal History, profile, training

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Crew LoginAll users

Install Zentive on your phone or computer

Add Zentive to your home screen or desktop from Settings → Install App, and turn on notifications so job changes and messages reach you.

Crew AppCrew

Sign in to the crew app

Accept your invite, set a password, and sign in at app.zentive.io/crew/sign-in. Then install the app and turn on notifications.

Crew AppCrew

Your day in the crew app

What the Today screen shows: the next-job card, the week strip, completed-jobs and hours counters, status filters, and All my jobs search.

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Crew App

11 articles

Sign in to the crew appAccept your invite, set a password, and sign in at app.zentive.io/crew/sign-in. Then install the app and turn on notifications.Your day in the crew appWhat the Today screen shows: the next-job card, the week strip, completed-jobs and hours counters, status filters, and All my jobs search.Work a job start to finishOpen the job, tap On My Way and I’ve Arrived, Start, Pause if needed, use the foreman tools, clear closeout, then Complete Job.Add photos to a jobTake before and after photos from the job’s Photos screen; some services require a number of photos before closeout.Add job notesLeave a note for the customer (shown in their portal) or an internal note for the office only, from the job’s Notes screen.Log an expense or materials on a jobRecord dump fees, fuel, parts, and materials against the job with a receipt photo so the office can bill or cost them.Clock in, take breaks, and submit your timeUse Time (Timesheet) to clock in at the start of a shift, enter break minutes and notes, clock out, and see recent shifts and their approval state.Follow your routeOpen Route for the day’s stops in order with drive times, ETA chips, weather, Navigate to open maps, Details per stop, and Skip stop with a reason.Report a problem from the jobUse Report an issue on the job to tell the office about a customer not home, an unsafe condition, a locked gate, or anything else, with an urgency and an optional voice note.See your work history and profileWork History lists the jobs you completed with time, photos, and notes; Profile shows your details; Training holds SOPs and checklists assigned to you.Work without signalWhat the crew app keeps on your phone, what queues while you are offline, how the pending-sync badge and sync tray work, and what to do when signal returns.

Crew Login

1 article

Install Zentive on your phone or computerAdd Zentive to your home screen or desktop from Settings → Install App, and turn on notifications so job changes and messages reach you.

Best place to start

Start 1Crew Login

Install Zentive on your phone or computer

Add Zentive to your home screen or desktop from Settings → Install App, and turn on notifications so job changes and messages reach you.

Start 2Crew App

Sign in to the crew app

Accept your invite, set a password, and sign in at app.zentive.io/crew/sign-in. Then install the app and turn on notifications.

How to use this section well

Crew members sign in at app.zentive.io/crew/sign-in. Keep steps short; most of these are read from a phone in the truck.

Use task-based articles first, then reference articles after the workflow is moving.
Share specific article links with crews or customers instead of sending them to the homepage.
Contact support if the live UI does not match the documented path.

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