Search Zentive help
Save a card, change it, or turn autopay on or off
Manage saved cards, your billing address, and the autopay switch from Portal → Payments, or save a card while paying an invoice.
Payment failed
What to do when a customer's card is declined, an autopay charge fails, or Stripe rejects a payment, and how retries work.
Agreement pricing and billing explained
The four price meanings (per visit, fixed fee, total split into payments, custom stages), how visit and billing cadence combine, and how agreement invoices and autopay work.
Create and send an invoice
Build an invoice from scratch, a completed job, a quote, or a template; set terms, billing structure, delivery, tips, and autopay; pass the readiness checks; send it.
Invoice still looks unpaid after the customer paid
Match what actually happened (card, ACH processing, cash, partial, credit, autopay retry) to why the invoice shows open, and fix it in one step.
Invoice delivery, reminders, and past-due tracking
How Zentive delivers an invoice, what happens when an email bounces, the automatic reminder schedule, how past-due status works, and how to resend or share the pay link.
Review and sign a service agreement
Open the agreement from the email, read the services, visit schedule, price, and billing terms, then sign online. Manage it later from the portal's Agreements page.
Zentive terms explained
Plain-language definitions of the words you will see on Zentive screens, from Needs Crew to retainage.
Need a different way to search?
- Try plain language instead of product terms.
- Search by the problem, not just the feature name.
- Use short phrases like "invoice unpaid" or "crew route missing".
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.