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Can't sign in or reset your password
Three sign-in pages (business, crew, customer), what each rejects, and how to reset a password from each.
A customer can't sign in to the portal
Work through the five usual causes: no invite yet, expired invite, wrong sign-in page, wrong email or phone on the record, or a business account using the same email.
Sign in to the crew app
Accept your invite, set a password, and sign in at app.zentive.io/crew/sign-in. Then install the app and turn on notifications.
Sign in to the customer portal
Three ways in: the invite from your provider, the access link, or email or phone plus password at app.zentive.io/customer-portal/sign-in. What the portal shows once you are in.
Set up Zentive and save your first quote
For new trial and paid accounts: save your business details, services, one customer, and a draft quote. Already signed up? Start with the four essentials.
Add a co-owner or office user
Settings → Team invites a second owner-level login for a partner or office manager, separate from crew employees, and lets you remove it later.
Add and manage employees
Add office or field employees, update their information, and make sure they have the correct Zentive access.
Assign a crew to a job
Assign or reassign a crew from the job wizard, job page, Dispatch Center, or Calendar, and what Needs Crew, Assign to me, and conflict warnings mean.
Need a different way to search?
- Try plain language instead of product terms.
- Search by the problem, not just the feature name.
- Use short phrases like "invoice unpaid" or "crew route missing".
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