Search Zentive help
Can't sign in or reset your password
Three sign-in pages (business, crew, customer), what each rejects, and how to reset a password from each.
A customer can't sign in to the portal
Work through the five usual causes: no invite yet, expired invite, wrong sign-in page, wrong email or phone on the record, or a business account using the same email.
Sign in to the crew app
Accept your invite, set a password, and sign in at app.zentive.io/crew/sign-in. Then install the app and turn on notifications.
Sign in to the customer portal
Three ways in: the invite from your provider, the access link, or email or phone plus password at app.zentive.io/customer-portal/sign-in. What the portal shows once you are in.
Need a different way to search?
- Try plain language instead of product terms.
- Search by the problem, not just the feature name.
- Use short phrases like "invoice unpaid" or "crew route missing".
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.