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Handle Stripe disputes and chargebacks
Know what to collect when a customer disputes a card payment or a chargeback appears on a paid invoice.
Connect Stripe
Connect Stripe so you can send invoices, collect payments, and stop billing setup from blocking your first jobs.
Fix payment failed
Handle failed payments quickly so billing issues do not turn into extra calls, confusion, or unpaid work.
Fix Stripe payout or verification holds
Understand why Stripe may allow payments but still hold payouts or ask for more business information.
Invoice still looks unpaid
Check the common reasons an invoice still shows open after a payment so you can tell whether it is a delay, a failed payment, or a sync issue.
Reconnect Stripe
Reconnect Stripe when payments stop flowing because the original connection dropped or expired.
Stripe connection failed
Work through the common Stripe setup problems before assuming payments are completely blocked or your account is unusable.
Stripe pending verification and errors
Understand Stripe pending verification, rejected verification, failed connection, and bank account errors during setup.
Need a different way to search?
- Try plain language instead of product terms.
- Search by the problem, not just the feature name.
- Use short phrases like "invoice unpaid" or "crew route missing".
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.