Search Zentive help
Set up public integrations
Connect outside forms, websites, or automation tools to Zentive without giving them full account access.
Fix public integration or webhook delivery
Troubleshoot API keys, webhook delivery, and missing records from outside systems connected to Zentive.
Customer can't log in
Help a customer get back into the portal without a long phone call, a bunch of guesswork, or another expired reset link.
Discount code is not working
Fix discount problems when a code will not apply, the amount looks wrong, or the customer cannot redeem it.
Fix CSV import errors
Download failed rows, fix validation issues, and rerun only the corrected customer import records.
Fix payment failed
Handle failed payments quickly so billing issues do not turn into extra calls, confusion, or unpaid work.
Import customers failed
Clean up the file issues that usually break a customer import so you can get the list in without reworking it three more times.
Invoice still looks unpaid
Check the common reasons an invoice still shows open after a payment so you can tell whether it is a delay, a failed payment, or a sync issue.
Need a different way to search?
- Try plain language instead of product terms.
- Search by the problem, not just the feature name.
- Use short phrases like "invoice unpaid" or "crew route missing".
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.