Search Zentive help
Install Zentive on your phone or computer
Add Zentive to your home screen or desktop from Settings → Install App, and turn on notifications so job changes and messages reach you.
Sign in to the crew app
Accept your invite, set a password, and sign in at app.zentive.io/crew/sign-in. Then install the app and turn on notifications.
A customer can't sign in to the portal
Work through the five usual causes: no invite yet, expired invite, wrong sign-in page, wrong email or phone on the record, or a business account using the same email.
Add a co-owner or office user
Settings → Team invites a second owner-level login for a partner or office manager, separate from crew employees, and lets you remove it later.
Add photos to a job
Take before and after photos from the job’s Photos screen; some services require a number of photos before closeout.
Approve a quote
Open the quote from the email or text, pick an option if there are several, sign by typing or drawing, and press Approve quote. Or decline, or ask for changes.
Assign a crew to a job
Assign or reassign a crew from the job wizard, job page, Dispatch Center, or Calendar, and what Needs Crew, Assign to me, and conflict warnings mean.
Automated messages: what Zentive sends your customers
The 14 automated channels (booking, reminders, on-the-way, completed, review, quote, invoice, win-back, plus two to you), what triggers each, and how to edit or switch them off.
Need a different way to search?
- Try plain language instead of product terms.
- Search by the problem, not just the feature name.
- Use short phrases like "invoice unpaid" or "crew route missing".
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.