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Invoice still looks unpaid
Check the common reasons an invoice still shows open after a payment so you can tell whether it is a delay, a failed payment, or a sync issue.
Customer pays an invoice
Help a customer pay an invoice from the portal and understand what to check if the invoice still looks unpaid.
QuickBooks is not syncing
Fix the most common QuickBooks sync issues before they block invoices, payments, or office cleanup.
Refund a customer payment
Issue a refund cleanly so the balance, payment history, and customer conversation all stay straight.
Send an invoice reminder
Nudge unpaid invoices without building a new follow-up message every single time.
Set up deposits, milestones, and payment schedules
Break larger jobs into deposits, progress invoices, milestones, or final balance payments without losing track of what is due.
Assign a crew to a job
Put the right crew on the job so the office, route, and field app all stay lined up before the trucks roll out.
Configure starter services
Load, review, and edit starter services so your first quote or invoice has real line items.
Need a different way to search?
- Try plain language instead of product terms.
- Search by the problem, not just the feature name.
- Use short phrases like "invoice unpaid" or "crew route missing".
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.