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Invoice still looks unpaid after the customer paid
Match what actually happened (card, ACH processing, cash, partial, credit, autopay retry) to why the invoice shows open, and fix it in one step.
Connect Stripe to accept online payments
Settings → Stripe Account → Set Up Stripe Account lets customers pay invoices by card, ACH, Apple Pay, and Google Pay. Fees, verification, and payouts explained.
Create a service agreement
Set up recurring service for a homeowner or commercial account: type and preset, what the price represents, services and visits, billing cadence, renewal, then send for signature.
Install Zentive on your phone or computer
Add Zentive to your home screen or desktop from Settings → Install App, and turn on notifications so job changes and messages reach you.
Manage agreements: tabs, holds, renewals, companies, templates, workspace
What each agreement tab does, how to place an agreement on hold or cancel it, how renewals run, and how Companies, Templates, and My Workspace help you run many agreements.
Pay an invoice
Open the invoice from the email or text and pay by card, bank (ACH), Apple Pay, or Google Pay. No account needed. Pay part, add a tip, or save a card for autopay.
Save a card, change it, or turn autopay on or off
Manage saved cards, your billing address, and the autopay switch from Portal → Payments, or save a card while paying an invoice.
Set up deposits, milestones, and payment schedules
Break larger jobs into deposits, progress invoices, milestones, or final balance payments without losing track of what is due.
Need a different way to search?
- Try plain language instead of product terms.
- Search by the problem, not just the feature name.
- Use short phrases like "invoice unpaid" or "crew route missing".
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Contact Zentive support
Tell us what happened and what you have already tried. We will include this article so you do not have to start over.