Search Zentive help
Work a job start to finish
Open the job, tap On My Way and I’ve Arrived, Start, Pause if needed, use the foreman tools, clear closeout, then Complete Job.
Automated messages: what Zentive sends your customers
The 14 automated channels (booking, reminders, on-the-way, completed, review, quote, invoice, win-back, plus two to you), what triggers each, and how to edit or switch them off.
Build and optimize daily routes
Use Schedule → Routing → Build Today’s Routes to assign, sequence, optimize, and save each crew’s stops, then send the day plan to the crews.
Follow your route
Open Route for the day’s stops in order with drive times, ETA chips, weather, Navigate to open maps, Details per stop, and Skip stop with a reason.
Stripe payout delayed or account on hold
Payments succeeded but the money hasn't arrived, or Stripe says verification is needed. Payout timing, holds, and where to fix each in Stripe.
Your day in the crew app
What the Today screen shows: the next-job card, the week strip, completed-jobs and hours counters, status filters, and All my jobs search.
Create a job
Book a one-off job from Schedule → New work: customer, location, time and arrival window, crew or Needs Crew, services, and what the customer is told.
Crew Scorecards & Leaderboards
Crew KPIs for a date range: completed jobs, completed revenue, hour variance, on-time arrival, closeout completion, equipment readiness, training completion.
Need a different way to search?
- Try plain language instead of product terms.
- Search by the problem, not just the feature name.
- Use short phrases like "invoice unpaid" or "crew route missing".
Popular topic areas
Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.