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QuickBooks is not syncing
Read the reason in the sync activity log, fix the mapping or connection it names (tax code, item, customer, expired token), and retry.
Connect QuickBooks Online
Settings → QuickBooks → Connect QuickBooks links your company file, pulls customers, items, accounts, and workers for mapping, and syncs invoices, payments, and approved time.
QuickBooks Payroll Sync report
Sync health by pay period: which approved shifts reached QuickBooks TimeActivity, which failed, and which are pending verification or drifted.
Sync approved time to QuickBooks
From Timesheets, pick a payroll period, approve shifts, map employees to QuickBooks workers, and sync approved hours as TimeActivity; retry failures without re-running the batch.
What syncs to QuickBooks and what stays in Zentive
Customers, products and services, invoices, payments, refunds, credits, cash discounts, and approved time sync. Quotes, jobs, routes, photos, notes, and Stripe fees do not.
Duplicate customers or invoices in QuickBooks
Why duplicates appear (unlinked customers, manual entry, re-sync after edits) and how to merge in QuickBooks and relink in Zentive so it stops.
Starting fresh or migrating from another system
What to bring from Jobber, Housecall Pro, ServiceTitan, or QuickBooks, in what order, and what to leave behind.
Sync customers with QuickBooks
Link Zentive customers to QuickBooks customers, create missing ones, and keep contact details in step so invoices land on the right account.
Need a different way to search?
- Try plain language instead of product terms.
- Search by the problem, not just the feature name.
- Use short phrases like "invoice unpaid" or "crew route missing".
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.