Search Zentive help
Connect Stripe to accept online payments
Settings → Stripe Account → Set Up Stripe Account lets customers pay invoices by card, ACH, Apple Pay, and Google Pay. Fees, verification, and payouts explained.
Reconnect or change your Stripe account
When Stripe shows Disconnected or you need payouts to go to a different account, reconnect from Settings → Stripe Account. Existing invoices keep working.
Stripe connection failed or shows Not connected
Stripe sent you back without connecting, or the page still says Not connected after you finished. Refresh, check the Stripe account, and reconnect.
Payment failed
What to do when a customer's card is declined, an autopay charge fails, or Stripe rejects a payment, and how retries work.
Add your services and products
Build the price book that quotes, jobs, and invoices pull from: names, default prices, internal cost, tax exemption, equipment, field instructions, and checklists.
Choose what Zentive notifies you about
Settings → Notifications controls the push and email alerts you receive: payments, quotes, leads, schedule changes, crew activity, and messages.
Connect Mailchimp
Settings → MailChimp links an audience so active customers flow into Mailchimp for newsletters and campaigns. Zentive's own broadcasts and automated messages work without it.
Connect QuickBooks Online
Settings → QuickBooks → Connect QuickBooks links your company file, pulls customers, items, accounts, and workers for mapping, and syncs invoices, payments, and approved time.
Need a different way to search?
- Try plain language instead of product terms.
- Search by the problem, not just the feature name.
- Use short phrases like "invoice unpaid" or "crew route missing".
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Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.