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Crew can’t see their jobs
Six checks, in order: signed in as the right person, assigned to the crew or job, looking at the right day, offline snapshot out of date, trial expired, or account deactivated.
Employee Scorecards
Per-employee KPIs for jobs, hours, closeout quality, and training, with jumps into Timesheets and Training for that person.
Create and manage crews
Group employees into working crews so dispatch, routes, and field assignments stay organized.
Create a job
Book a one-off job from Schedule → New work: customer, location, time and arrival window, crew or Needs Crew, services, and what the customer is told.
Reports: what each one answers
The Reports hub groups 21 reports into Money, Sales, Jobs & Crews, and Customers. This page says what question each answers and links to its article.
Manage a job from the job page
Every panel on the job page explained: crew and invoice readiness, execution trail, billing, change orders, labor, expenses, profitability, reschedule and cancel.
Roles and permissions in Zentive
Who can see and do what: owners, co-owners, crew members, foremen, and customers, plus the financial visibility controls.
Control what employees see about money
Settings → Financial Permissions decides, per employee, whether prices, totals, and billing show in the crew app. New employees start with pricing hidden.
Need a different way to search?
- Try plain language instead of product terms.
- Search by the problem, not just the feature name.
- Use short phrases like "invoice unpaid" or "crew route missing".
Popular topic areas
Contact Zentive support
Include your business name, account email, what you were trying to do, what happened instead, and a screenshot if possible. For billing, sync, or login issues, include the exact error message if shown.